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THE NAEA
The National Association of Estate Agents is the largest professional estate agency organisation in the UK. Representing nearly 10,000 members, the NAEA is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. Not all estate agents are the same so how can you tell the good from the bad?
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NAEA members have the knowledge and experience to achieve the best deal for you.
Professional integrity – all members operate to a professional Code of Practice and Rules of Conduct.
Provide Added Value through the NAEA network. Moving home is too important to take risks.
Make sure you have the reassurance of working with a Professional Estate Agent.
OEA
The Ombudsman for Estate Agents (OEA) Scheme provides an independent service for dealing with disputes between Member Agencies and customers who are buying and selling residential property in the UK.
Why use an Estate Agent who belongs to the OEA Scheme? |
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OEA Scheme Members agree to abide by the OEA Code of Practice.
This sets out a framework within which Members must operate and sets the standards of service they should provide.
The Code is mandatory and rigorously enforced. Compliance levels and consumer satisfaction are closely monitored.
If things go wrong, and you have a dispute with a Member Agency, you can refer your complaint to the Ombudsman for resolution.
The Ombudsman is completely independent of the Member Agencies, and will provide a free, fair and speedy review of complaints
falling within his Terms of Reference.
Member agencies agree to co-operate with the Ombudsman and to abide by any decisions that the Ombudsman comes to. |